ALW Store Policies

At Aura Lab Wellness, every product is crafted with intention — from the ingredients we source to the rituals we invite you into. These policies are designed to protect both our community and the integrity of what we create.

Returns & Exchanges

  • We stand behind the quality of every ALW product. If something arrives damaged or defective, we will make it right. For all other purchases, please review the terms below carefully before completing your purchase.

  • All limited edition and artist collaboration products — including the Baby2Baby and Anthony Liggins x ALW Artist Vessel releases — are final sale. No returns, exchanges, or store credit will be issued for these items.

  • If your order arrives damaged, defective, or incorrect, please get in touch with us within 72 hours of delivery with:

    • Your order number

    • A clear photo of the damaged item and packaging

    • A brief description of the issue


    We will review your claim and, at our discretion, offer a replacement, store credit, or refund. Claims submitted after 72 hours of confirmed delivery may not be eligible. text goes here

  • Email: jessica@auralabwellness.com

    Subject Line: “Return Req    uest — Order #[Your Order Number]”

     
    Please allow 2–3 business days for a response. We do not process returns or exchanges via social media direct message.

Shipping Policy

  • All ALW orders are processed within 3–5 business days of purchase. Hand-poured and made-to-order products may require additional processing time; any extended timelines will be noted on the individual product page.

    You will receive a shipping confirmation email with tracking information once your order has been fulfilled.
     
    Domestic Shipping (United States)
    We ship to all 50 U.S. states. Estimated delivery times after fulfillment:

    • Standard Shipping: 5–8 business days

  • Orders valued at $150 or more may require a signature upon delivery. If you are unavailable at the time of delivery, your carrier will leave instructions for re-delivery or pickup.

  • Once a package has been marked “Delivered” by the carrier, ALW is not responsible for lost or stolen items. We recommend checking with neighbors, building management, or your local carrier facility before contacting us.

    If your tracking shows “Delivered” but you have not received your package, please wait 24 hours and then contact us. We will work with the carrier to investigate, though we cannot guarantee replacement or refund in cases of confirmed delivery.

  • Select products—including limited-edition collaboration items—are available for studio pickup at participating artist studios. Pickup details, hours, and availability will be communicated at the time of purchase. Studio pickup orders must be claimed within 7 days of the ready notification, or the order may be forfeited.

Order Cancellations

  • You may cancel your order within 24 hours of purchase for a full refund, provided the order has not yet entered fulfillment. To request a cancellation, please contact us immediately at Jessica@auralabwellness.com and include your order number in the subject line.

    After 24 hours, or once an order has been processed and passed to fulfillment, cancellations are no longer accepted, and the order will ship as placed.

  • Orders for limited-edition products, including artist-collaboration vessels and any items marked “Limited Edition” at the time of purchase, may not be canceled once placed. These items are allocated immediately upon purchase.

  • Pre-order cancellations are accepted up to 48 hours before the stated ship date. After that window, pre-orders are final sale.

  • If you accidentally placed a duplicate order, contact us immediately at Jessica@auralabwellness.com. We will do our best to cancel or consolidate before fulfillment, but we cannot guarantee resolution once processing has begun.

  • Approved refunds will be returned to the original payment method within 5–7 business days. Processing times may vary by bank or card issuer. ALW is not responsible for delays on the financial institution’s end.

Privacy & Data Policy

  • When you shop with ALW, we collect information necessary to process and fulfill your order, including:

    • Name, email address, shipping and billing address

    • Phone number (if provided)

    • Payment information (processed securely via our payment provider; ALW does not store full card details)

    • Order history and purchase preferences

    • Device and browsing data collected automatically via cookies and analytics tools

  • We use your information to:

    • Process, fulfill, and communicate about your orders

    • Send transactional emails (order confirmations, shipping updates, return notices)

    • Send marketing communications if you have opted in

    • Improve our website, products, and customer experience

    • Comply with legal obligations


    We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

  • If you subscribe to our email list, you will receive updates about new products, launches, promotions, and brand news. You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. Unsubscribing from marketing emails does not affect transactional communications related to active orders.

  • Our website uses cookies and similar tracking technologies to understand how visitors interact with our site, improve functionality, and serve relevant content. You may adjust your cookie preferences through your browser settings. Disabling cookies may affect certain site features.

  • ALW uses trusted third-party platforms to operate our store, process payments, and send communications. These partners have access to your data only as necessary to perform their services and are contractually obligated to protect it. Current service categories include:

    • E-commerce platform 

    • Payment processor

    • Email marketing platform 

    • Shipping and fulfillment providers

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us, subject to any legal or operational retention requirements.

  • Depending on your location, you may have the right to:

    • Access the personal data we hold about you

    • Request correction of inaccurate data

    • Request the deletion of your data

    • Opt out of marketing communications

    To exercise any of these rights, contact us at Jessica@auralabwellness.com.

  • Our website and products are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please get in touch with us immediately.

  • We may update this Privacy & Data Policy from time to time. We will post changes on this page with a revised effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

For questions about any of our policies, please reach out: